About
Credentialing Chronicles
The only podcast taking you behind the scenes to tell you what is happening and how to handle physician scandals.
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Why We Started This Podcast
We started Credentialing Chronicles because transparency in healthcare matters. Patients deserve to know who’s treating them, and medical professionals deserve a fair process when navigating credentialing challenges. Our goal is to pull back the curtain on the world of medical credentialing, licensing, and compliance—shedding light on the flaws, loopholes, and behind-the-scenes realities that impact both healthcare providers and patients.
We’re here to empower Medical Services Professionals (MSPs) to create safer environments where self-disclosure is encouraged, not feared. We also want to help doctors understand how to navigate the self-disclosure process if they find themselves in trouble, ensuring they handle it the right way.
Most importantly, we believe that patients should have access to basic, verifiable information about their healthcare providers—because informed decisions lead to better, safer care. That’s why we’re here: to uncover the truth, share the insider scoop, and help everyone stay ahead of the game.
Meet the Experts Behind the Mic
Shannen Aguayo
Shannen Reyes-Aguayo is the unapologetic truth-teller behind the mic on Credentialing Chronicles. With over 25 years of credentialing experience—long before portals and digital signatures—Shannen knows firsthand how healthcare’s credentialing world really operates. As the Founder & CEO of Advanced Quality Compliance, an NCQA-certified, woman-owned, certified small business, she’s spent her career untangling messy credentialing processes, keeping providers audit-ready, and making sure no red flag slips by unnoticed.
Now, she’s pulling back the curtain and bringing the juiciest, most eye-opening credentialing stories straight to listeners. From shocking oversights to behind-the-scenes chaos, Shannen’s not afraid to say what everyone else won’t—and make you think twice about who’s behind that polished provider profile.
Nyleen Flores
Nyleen Flores, BA, FMSP, CPMSM, CPCS, CPCO, CASC is a healthcare executive with over 16 years of experience and passion for healthcare services management. Nyleen is a Marquis Who’s Who honoree for Excellence in Healthcare Administration, a credentialing subject matter expert with experience in private specialty practice management, provider enrollment, surgical center administration and medical staff services management. Her background in healthcare and commitment to operational excellence ensures healthcare facilities provide an exceptional and unique healthcare experience for all patients. Additionally, her experience includes coordinating, evaluating, planning, developing, and improving the credentialing processes for multiple healthcare systems.
Volunteer experience includes serving as the Chair of the Subject Matter Expert Subcommittee, Professional Development Council and Leadership Selection Committee for the National Association of Medical Staff Services. Awards have included the Florida Association of Medical Staff Services Mentor of the Year Award.
Our Mission: Making Credentialing Transparency a Reality
At Credentialing Chronicles, our mission is to pull back the curtain on the world of healthcare credentialing and ensure transparency in the medical field. We want patients to know that there are professionals working behind the scenes to keep them safe—people dedicated to making sure the doctors and healthcare providers they trust are properly vetted.
Through this podcast, you'll discover that doctors are real people with real problems—and sometimes, those problems affect patient care. You’ll also gain a deeper appreciation for the Medical Services Professionals (MSPs) and credentialing experts who work tirelessly to hold healthcare providers accountable, enforce compliance, and uphold patient safety.
By exposing the truth, sharing insider knowledge, and sparking important conversations, we’re here to empower both professionals and patients—because a transparent healthcare system benefits everyone.
Recent Episodes
Featured award-winning podcasts
Episode 33: Deny, Delay, Defend - The United Health Fallout
Send us a text Hosts: Shannen Reyes-Aguayo & Nyleen Flores Is UnitedHealthcare having the worst year in corporate history? 📉 From the tragic assassination of CEO Brian Thompson to a DOJ antitrust investigation and the massive Change Healthcare cyberattack, the spotlight is burning hot. But toda...
Minisode Bonus: Murder Money and Medicare Madness – The United Health Fallout
Send us a text Hosts: Shannen Reyes-Aguayo & Nyleen Flores 🔥This is a BONUS UPDATE. It’s a full-blown class action. After their CEO's murder, United Healthcare executives allegedly misled their own investors by hiding critical policy changes. When the truth finally hit, the stock dropped 22.4% ...
Episode 32: When the System Looks Away — Doctors, Boards & the Broken Chain of Accountability
Send us a text Guest: Emily Brinkman, Esq. – Healthcare Attorney Hosts: Shannen Reyes-Aguayo & Nyleen Flores What happens when the system built to protect patients… looks the other way? In this episode of Credentialing Chronicles, Shannen and Nyleen sit down with powerhouse healthcare attorney E...
Reviews
What the people say about us
Scalding truths, straight out the pot!
I do not listen to many podcasts but this one has easily become my favorite. The tea could steam the lashes off your eyes, so sip carefully and enjoy.
Next Episode…..
…can’t come quick enough.
cool podcast
Best podcast ever definitely would recommend for people who like Medical drama, and spilling the tea on the doctors. Definitely would recommend.
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