About
Credentialing Chronicles
The only podcast taking you behind the scenes to tell you what is happening and how to handle physician scandals.
Stay Updated on Industry Secrets
Stay Updated on Industry Secrets
Why We Started This Podcast
We started Credentialing Chronicles because transparency in healthcare matters. Patients deserve to know who’s treating them, and medical professionals deserve a fair process when navigating credentialing challenges. Our goal is to pull back the curtain on the world of medical credentialing, licensing, and compliance—shedding light on the flaws, loopholes, and behind-the-scenes realities that impact both healthcare providers and patients.
We’re here to empower Medical Services Professionals (MSPs) to create safer environments where self-disclosure is encouraged, not feared. We also want to help doctors understand how to navigate the self-disclosure process if they find themselves in trouble, ensuring they handle it the right way.
Most importantly, we believe that patients should have access to basic, verifiable information about their healthcare providers—because informed decisions lead to better, safer care. That’s why we’re here: to uncover the truth, share the insider scoop, and help everyone stay ahead of the game.
Meet the Experts Behind the Mic
Shannen Aguayo
Shannen Reyes-Aguayo is the unapologetic truth-teller behind the mic on Credentialing Chronicles. With over 25 years of credentialing experience—long before portals and digital signatures—Shannen knows firsthand how healthcare’s credentialing world really operates. As the Founder & CEO of Advanced Quality Compliance, an NCQA-certified, woman-owned, certified small business, she’s spent her career untangling messy credentialing processes, keeping providers audit-ready, and making sure no red flag slips by unnoticed.
Now, she’s pulling back the curtain and bringing the juiciest, most eye-opening credentialing stories straight to listeners. From shocking oversights to behind-the-scenes chaos, Shannen’s not afraid to say what everyone else won’t—and make you think twice about who’s behind that polished provider profile.
Nyleen Flores
Nyleen Flores, BA, FMSP, CPMSM, CPCS, CPES, CPCO, CASC is a healthcare executive with over 16 years of experience and passion for healthcare services management. Nyleen is a Marquis Who’s Who honoree for Excellence in Healthcare Administration, a credentialing subject matter expert with experience in private specialty practice management, provider enrollment, surgical center administration and medical staff services management. Her background in healthcare and commitment to operational excellence ensures healthcare facilities provide an exceptional and unique healthcare experience for all patients. Additionally, her experience includes coordinating, evaluating, planning, developing, and improving the credentialing processes for multiple healthcare systems.
Volunteer experience includes serving as the Chair of the Subject Matter Expert Subcommittee, Professional Development Council and Leadership Selection Committee for the National Association of Medical Staff Services. Awards have included the Florida Association of Medical Staff Services Mentor of the Year Award.
Our Mission: Making Credentialing Transparency a Reality
At Credentialing Chronicles, our mission is to pull back the curtain on the world of healthcare credentialing and ensure transparency in the medical field. We want patients to know that there are professionals working behind the scenes to keep them safe—people dedicated to making sure the doctors and healthcare providers they trust are properly vetted.
Through this podcast, you'll discover that doctors are real people with real problems—and sometimes, those problems affect patient care. You’ll also gain a deeper appreciation for the Medical Services Professionals (MSPs) and credentialing experts who work tirelessly to hold healthcare providers accountable, enforce compliance, and uphold patient safety.
By exposing the truth, sharing insider knowledge, and sparking important conversations, we’re here to empower both professionals and patients—because a transparent healthcare system benefits everyone.
Recent Episodes
Featured award-winning podcasts
Spillin Tea Across America: New Hampshire
Send us Fan Mail New Hampshire’s Healthcare Wake-Up Call A provider can be qualified, credentialed—and still out of reach. A provider’s identity can be legitimate—and still be used to submit fraudulent claims. Who is checking what happens next? In this New Hampshire edition of Credentialing Chronicl...
When Healers Become Killers: Inside the Investigation with Bruce Sackman
Send us Fan Mail What happens when the person trusted to heal the patient… is the person harming them? This week on Credentialing Chronicles, Shannen Aguayo-Reyes and Nyleen Flores sit down with Bruce Sackman, renowned healthcare fraud investigator, author, and former Special Agent in Charge with th...
THE DEMO WAS BEAUTIFUL. THEN IMPLEMENTATION STARTED.
Send us Fan Mail This week, Credentialing Chronicles sits down with Matthew Jansen, President & CEO of Acorn Credentialing Solutions, for an exclusive conversation about the side of healthcare credentialing most people never hear about. Acorn works across credentialing, enrollment, provider data, au...
Reviews
What the people say about us
Absolutely a must hear
This is absolutely needed in the healthcare world—— and full transparency ! I love the tea you ladies are spilling every episode!!!
Amazing! This is what the industry needs!
I love the content of podcasts! Breaking down the doors we wouldn’t even know about ! This is awesome, can’t wait for more ☺️
Scalding truths, straight out the pot!
I do not listen to many podcasts but this one has easily become my favorite. The tea could steam the lashes off your eyes, so sip carefully and enjoy.